This company embarked on a survival strategy 3 years ago. We were faced with massive change in the marketplace, a surge of competitors, new operating models, rapid technological change, new financial models and more. We coped with the design challenges; our design and production teams have put us back into competitiveness, yet the clients complain that it is difficult to do business with us. They describe us as slow, cumbersome, with inflexible systems and a lack of responsiveness. It is as if the design and product teams inhabit a different world to the delivery, financial, IT and admin people. They are not talking the same language, they don't listen or understand each other. We cannot go on like this, we are in danger of losing all the gains we have made.
Can you help?